All sales purchased from Assisted Living and Health Services are non-refundable unless a registrant for training does not take or retake the training on the scheduled date, fees may be transferred to a subsequent training date under the following conditions:
- The registrant writes a letter indicating he or she could not take the training on the scheduled date due to: illness or injury of the registrant or a member of the registrant’s immediate family or death of a member of the registrant’s immediate family. (Note immediate family is defined as the registrant’s spouse, grandparents, parents, brothers, sisters, children, and grandchildren)
- The illness or injury is attested to by a medical doctor using official letterhead stationary, or in the case, of death, a newspaper obituary stating the relationship of the deceased to the registrant may be used. NO EXCEPTIONS.